Terms and Conditions

Terms and Conditions

...the important information that you *should* read before purchasing from BnC

Please read my T&C’s carefully before purchasing, by purchasing with Bright ‘n Comfy you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract regulations. You’re welcome to print or store these terms for your own records.Bright ‘n Comfy own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on the Bright ‘n Comfy website/Facebook page, we make no warranties, whether express or implied in relation to its accuracy.Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Bright ‘n Comfy you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors (such as incorrect size or colour). Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.

Prices: Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.

Payment: PayPal is our main payment method – you can pay with your PayPal account, or by card through that system. To pay by card, you don’t need to have an account with PayPal to purchase.All product prices and delivery charges are shown in pounds sterling.Any contract for purchases made through the website will be with Bright ’n Comfy. Bright ‘n Comfy must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.Once payment has been received Bright ‘n Comfy will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Bright ‘n Comfy acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Shipping: You will be advised on an estimated dispatch date upon placing your order, please allow up to 7 days for your order to be shipped for stock items.Postage for all orders is charged at cost. All items will be posted via Royal Mail 2nd Class Signed For. A postal method upgrade is available at a surcharge.It is Royal Mail’s policy to sometimes leave packages with a neighbour should you be out when delivery is attempted, they may also leave it in a safe place or return to the sorting office. There will be a red card left in these cases.Should your order not arrive, please contact Bright 'n Comfy, a full refund or a replacement will be offered once 15 days has elapsed. This is due to Royal Mail policy on items classed as lost.

Returns & Cancellations: We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return.We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.Please note there will be no refunds on sale items – unless faulty.Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.The item must be returned in the same condition you received it. Items that are not won’t be applicable for a full refund, but may qualify for a partial refund at our discretion.Return postage will be paid by the customer if the order is no longer wanted, in this instance only the amount paid for the item returned will be refunded, no postage costs. If the reason for the return is our responsibility return postage will be paid by Bright ‘n Comfy.

Returning Custom Items: Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Bright ‘n Comfy In this case, please refer to the returns section of this document. 

Contact Details:

Bright ‘n ComfyAddress: 30 St Julians Close

Email Address: brightncomfy@gmail.com

Telephone Number: 07930275123

Last edited July 2016